FAQs

Module 1: Registration & Login

Q1: How to register as an official website member?

A1: You can visit the official website: http://meneea.com/ Click on the “Register” button on the homepage and follow the prompts to fill in the relevant information to register as an official website member.

Q2: What should I do if I forget my login password?

A2: You can click on the “Forgot Password” link, enter the email or phone number you filled in during registration, and the system will send a link or text message to your email or phone to retrieve the password. Follow the prompts to retrieve the password.

Q3: How to modify personal information?

A3: After logging in, enter the “Personal Center” and click “Modify Profile” to modify your personal information.

 

Module 2: Payment & Delivery

Q1: What payment methods are supported?

A1: Our official website supports multiple payment methods such as Paypal and UnionPay.

Q2: How is the order delivered?

A2: Our official website cooperates with multiple logistics companies and selects the appropriate logistics company for delivery based on your address.

Q3: How to check the delivery status of an order?

A3: After logging in, enter the “Personal Center” and click “My Orders” to view the order delivery status.

Q4: Can I change or cancel my order?

A4: (1) If your order has not been shipped, please contact us for support. (2) If it has already been shipped, you will need to refuse delivery or return the package with a written request to refund or exchange the items you ordered.

 

Module 3: After sales service

Q1: How to apply for returns and exchanges?

A1: For eligible products, you can apply for returns and exchanges in the “Personal Center”. For detailed return and exchange policies, please refer to the after-sales service terms.

Q2: Who will bear the return and exchange shipping costs?

A2: Depending on the reason for return or exchange, the shipping cost may vary. Please refer to the after-sales service terms for details.

Q3: How do I solve a problem with my order? (Changes or returns, wrong item, missing item, etc.)

A3: If you have questions about your order, please contact us for support.

Q4: How to contact customer service?

A4: You can click on “Customer Service Center” on the homepage of the official website to communicate with online customer service, or call customer service for consultation.

 

Module 4: Promotions & Discounts

Q1: How to redeem coupons?

A1: You can redeem coupons by following the official account on social media, or register on the official website as a member, participating in website activities, and other methods.

Q2: How to use coupons?

A2: On the settlement page, enter the coupon code to enjoy the corresponding discount. Please pay attention to the usage conditions and validity period of the coupon.

Q3: What are the promotional activities?

A3: The official website will hold various promotional activities from time to time, such as limited time flash sale, full reduction, buy as a gift, etc. For details, please follow the website announcement or activity page.

 

Module 5: Product Review & Feedback

Q1: How to review products?

A1: After receiving the product, you can leave a review through “My Orders”.

Q2: How to check product reviews?

A2: You can check reviews and sales orders from other buyers on the product details page.

Q3: How to provide product feedback?

A3: If you have any suggestions or feedback on the product, you can leave a message in the product review or contact customer service for feedback.